Analytics Insights
Real-time updates and traffic trends for the selected project
Live Visitors (Traffic Volume)
Visitor Session History
| Visitor | Location & IP | Device & OS | Status | Last Active |
|---|
0
24.5%0
100%0
43.8%Visitor Leads Directory
Filter, search, and manage lead contact details captured from website chat visitors.
Captured Leads (0)
| Visitor Name | Email Address | Phone | Captured Date & Time | Landing Page / URL | Location / IP | Chat Status | CRM Status | Action | |
|---|---|---|---|---|---|---|---|---|---|
| Loading lead records... | |||||||||
Knowledge Base
Upload documents and FAQs to train your RAG-powered chatbot. The bot will automatically split the document, generate semantic embeddings, and answer visitor questions when you're unavailable.
Add New Document
Indexed Documents
No knowledge base documents indexed yet.
Webhooks & CRM Integrations
Broadcast qualified leads and chat transcripts securely to external CRMs (Zoho CRM, Odoo, HubSpot, Zapier) using HMAC-SHA256 authenticated webhooks.
Active Webhook Subscriptions (0)
No webhook endpoints configured yet. Click "Add Webhook Endpoint" to connect your CRM.
Callback Payload Structure (Schema Reference)
LiveDesk sends this exact lightweight JSON callback with visitor name, email, phone, and date.
{
"eventId": "evt_9c13d80b-932f-488b-a8f8-b3d56b020a1c",
"event": "lead.synced",
"createdAt": "2026-09-22T10:30:00.000Z",
"projectId": "default",
"data": {
"name": "John Doe",
"email": "john.doe@example.com",
"phone": "+1 555 123 4567",
"date": "2026-09-22T10:30:00.000Z"
}
}
Payload Fields:
| Field | Type | Description |
|---|---|---|
name |
String | Visitor full name |
email |
String | Email address |
phone |
String | Phone number |
date |
ISO 8601 | Capture / sync timestamp |
Webhook Headers:
Quick-Start CRM Integration Guides
Zoho CRM
Create a Webhook in Setup > Automation > Actions > Webhooks or use Zoho Flow. Enter your LiveDesk Webhook URL to automatically create Leads in Zoho when you click "Sync to CRM".
Odoo CRM
Use Odoo's Automated Actions or custom controller with JSON-RPC. Maps visitor contact info and full chat transcripts directly into your Odoo CRM Opportunity chatter / notes.
Zapier / Make / n8n
Create a "Catch Hook" trigger in Zapier, Make, or n8n. Paste the webhook URL here to route qualified leads to HubSpot, Salesforce, Google Sheets, or Slack effortlessly.
System Settings
Configure business hours to automate support coverage. Outside of configured business hours, all incoming chats will automatically route to the AI Chatbot.
Theme Customization
Choose your preferred dashboard appearance theme.
Widget Installation Code
Copy and paste this script tag inside the HTML of the website where you want the chat widget to appear.
<script id="livedesk-widget-script" src="http://localhost:3000/widget/widget.js?project=default"></script>Widget Branding & Theme Builder
Customize the colors, icon, position, and messaging of your embeddable chat widget with live interactive preview.
Define when your human agents are actively available. Outside configured hours, incoming chats route to AI.